We have compiled a list of frequently asked questions that we hope will provide you with all the necessary information you require. Please find them listed below:
When will my order ship?
Our processing time for each item is specified on the product page. Typically, we ship within 1-3 business days.
What is the estimated shipping time to the US?
The estimated shipping time to the US is 4-7 business days.
What is the estimated shipping time outside the US?
The estimated shipping time outside the US is typically 2-6 business days, through DHL or FedEx.
Will I receive a tracking number for my shipment?
Yes, you will receive a tracking number, which will allow you to track your package on the carrier's website.
I entered the wrong size or address in my order. What should I do?
Please contact us immediately if you realize that you have entered incorrect information. If we have not shipped the order, we can make the necessary changes. However, if your order has already been shipped, we may not be able to change the address. In such cases, if the package is returned to us, we will resend it to the correct address.
Can I request photos of optional gemstones before placing my order?
Unfortunately, we are unable to take photos of our gemstones due to the volume of orders we receive. We apologize for any inconvenience this may cause.
Can you create custom jewelry?
Yes, we welcome custom projects. If you have something in mind or a photo of a lost jewelry piece you want us to recreate, please don't hesitate to contact us. We would be happy to work with you to make your dream jewelry a reality.
Is your jewelry nickel-free?
Yes, all of our items are 100% nickel-free.
What is the difference between each metal type?
Here are the metal types we offer and their descriptions:
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14k Gold Filled: Thick layer of gold on nickel-free brass metal, typically lasts for 2-6 years.
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925 Sterling Silver: Solid 925 sterling silver without any coating.
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14k Gold Over Silver: Thick 2.5-micron gold coating on 925 sterling silver, typically lasts for 2-5 years.
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14 Rose Gold Filled: Thick 3-micron rose gold coating on nickel-free brass, typically lasts for 1-4 years.
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Rhodium Over Silver: Grey/white layer of rhodium over 925 sterling silver, typically lasts for 1-4 years.
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White Palladium: Thick 3.5-micron white palladium coating on top of 925 sterling silver, typically lasts for 2-5 years.
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18k / 24k Gold Vermeil: Thick 3.5-micron gold coating on top of 925 sterling silver, typically lasts for 2-5 years.
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14k Yellow/White/Rose Gold: Solid gold (real gold), lasts forever.
How can I determine my ring size?
We have provided a helpful list of ring sizes and their corresponding measurements:
- US 4 - Inside Diameter (14.86mm / 0.585") UK & Australia - H 1/2
- US 5 - Inside Diameter (15.70mm / 0.618") UK & Australia - J 1/2
- US 6 - Inside Diameter (16.51mm / 0.650") UK & Australia - M
- US 7 - Inside Diameter (17.35mm / 0.683") UK & Australia - O
- US 8 - Inside Diameter (18.19mm / 0.716") UK & Australia - Q
- US 9 - Inside Diameter (18.89mm / 0.748") UK & Australia - R 3/4
- US 10 - Inside Diameter (19.84mm / 0.781") UK & Australia - T 1
- US 11 - Inside Diameter (20.68mm / 0.827") UK & Australia - V 1/2
- US 12 - Inside Diameter (21.49mm / 0.859") UK & Australia - Y
- US 13 - Inside Diameter (22.33mm / 0.892") UK & Australia - Z 1/2
